Level I - Customer Service

Customers are requested to first register their grievance, complaint or service-related concern with the Company's Customer Service Team through the appropriate communication channel based on the product availed.

Consumer Durable Loan

Email ID:
care@comfortfincap.com

Loan Against Securities

Email ID:
support@comfortfincap.com

The Customer Service Team shall acknowledge the complaint and endeavour to resolve the grievance at the earliest.

Level II - GRO

If the customer does not receive a satisfactory response from the Customer Service Team within 7 (seven) days from the date of lodging the complaint, or is dissatisfied with the resolution provided, the grievance may be escalated to the Company's Grievance Redressal Officer.

Grievance Redressal Officer

Mr. Sunil Dhoot

Email ID:
gro@comfortfincap.com

The Grievance Redressal Officer shall review the complaint and endeavour to resolve the grievance within 15 (fifteen) days from the date of the original complaint.

Level III - PNO

If the customer remains dissatisfied with the resolution provided by the Grievance Redressal Officer, or if no response is received within the above timeline, the grievance may be escalated to the Company's Principal Nodal Officer.

Principal Nodal Officer

Mrs. Nirmala Kanjar

Email ID:
pno@comfortfincap.com

The Principal Nodal Officer shall review the grievance and ensure that the Company issues its final response within 30 (thirty) days from the date of receipt of the original complaint.

Level IV - RBI

If the customer remains dissatisfied with the Company's final response, or if no response is received within 30 (thirty) days from the date of lodging the complaint, and the complaint is otherwise maintainable under the Reserve Bank – Integrated Ombudsman Scheme, 2021, the customer may approach the Reserve Bank of India under the said Scheme.

Filing a Complaint with the RBI Ombudsman

An eligible complaint may be filed through the RBI Complaint Management System (CMS) Portal (https://cms.rbi.org.in) or by submitting the prescribed complaint form to the Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, within the timelines prescribed under the Integrated Ombudsman Scheme, 2021.